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I’m a People Person

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If you’re above the age of 16, you have probably had the pleasure of participating in a job interview. That harrowing 30-60 minutes where you are on trial to convince someone or a small group of people you are worthy enough to join their ranks. Many interviewees show up well polished and well rehearsed. They […]

Creating Customer Delight

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Like most professionals, I have dealt with quite a few ‘vendors’ of all shapes and sizes, in many industries and from many countries. From Fortune 500 companies to individual consultants, it is an important and constant part of my day. Much like the variation in size and type of vendor, the user experience and outcomes […]

The Importance of Relationship Management

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Unless you’re running a lemonade stand, strategy is typically pretty complex. Strategic planning is hard work and takes serious organizational focus. The process varies but most includes some analysis of the current state. After all that’s what led you to the strategic planning process in the first place. Here, you analyze your organization’s external and internal […]